Shipping Policy

Dauphin Travel Marketing Pvt Ltd (Hereinafter referred to as DTM) has framed the following Shipping Policy under the provisions of the Consumer Protection Act, 2019 and Rules 5(1)(g) & (h) of the Consumer Protection (Direct Selling) Rules, 2021, as under:

1) DTM has a well-appointed network in all places of its Business operations. All orders placed by a DTM Direct seller/Consumer, irrespective of their total value shall be delivered from these Pick-up Centers/Delivery Centers. DTM has no policy whatsoever of shipping products either from its Head Office/warehouse or Pick-up Centers/Delivery Centers.

2) Delivery Timeline and conditions:-

a) DTM or its Pick-up Centers/Delivery Centers shall make all efforts, within its means, to ensure that the products ordered, if not available with them at the time of receipt of orders from Direct Seller/Consumer, are delivered within a reasonable period of 3 to 7 days from the date of confirmation of the order by DTM. However, this assurance is subject to force majeure, government regulations, inclement weather conditions, or any other circumstance whatsoever not within the control of DTM.

b) If in case the delivery period exceeds the stipulated time for any reasons whatsoever, then the ordering Direct seller/Consumer will be notified of the same along with the expected time of delivery, and the ordering Direct seller/Consumer shall be at liberty to cancel his/her order to which DTM undertakes to initiate Refund proceedings, as per its “Product Return/Refund Policy”. However, it is expected from the ordering Direct seller/ Consumer to appreciate and cooperate with DTM’s efforts by consenting to the extended time of delivery.

c) The ordering Direct seller/Consumer is advised to take open delivery of the package of ordered goods and should refuse to accept the delivery if the package is found to be tampered with or the goods packed therein are found to be damaged or pilfered. However, DTM will not be subsequently held responsible for any breakage, damage, or loss to the goods if the ordering Direct seller/Consumer acknowledges the receipt of the goods. For disputes, if any, please Call DTM Customer Care No. 9999897513 or write an e-mail to dtm.psc@gmail.com mentioning the order reference number. DTM shall make its best efforts to resolve the dispute amicably, at the earliest, under its Grievance Redressal Policy.

d) Any complaint related to your order should be registered with us within 24 hours post delivery, No complaint whatsoever will be entertained post thereof.